How to file complaint with AAA

How to File a Complaint with AAA (Anonymously)

Have you got irritated from the AAA membership or services, or do you want to switch to another alternative of it? Whatever might be the reason, in case you intend to make a complaint with the AAA, then you have definitely clicked on the right article!

Note: If you are already familiar with AAA, go ahead and jump directly into the “How to File a Complaint with AAA” section, where we have covered for you all of the major ways to file a complaint with AAA.

We will also leave some frequently asked questions at the end for you to think about regarding AAA and its service. 

What is AAA? 

For those who are not aware, AAA stands for “American Automobile Association” and is pronounced “Triple A”. It is a group of private, non-profit regional motor clubs situated throughout North America. Any individual can join the AAA organization for an annual fee. 

AAA is pretty well-known for providing the following types of insurance policies: 

  • Auto insurance
  • Homeowners insurance
  • Life insurance
  • Boat insurance
  • Motorcycle insurance
  • Renters insurance
  • Umbrella insurance
  • Recreational Vehicle insurance

It also offers 24-hour roadside assistance and other travel planning services at a well-discounted rate.

Who is the owner of AAA?

AAA is a non-profit federation of vehicle clubs that also serves as an insurance firm, so no one owns it.

As a result, unlike most insurance firms, AAA is not controlled by a parent business or by shareholders who purchase its stock.

The AAA was founded in 1902 and now has 61 million members spread across 32 motor clubs.

It’s most well-known for its roadside assistance service.

Is AAA roadside assistance a good investment policy?

Whether AAA roadside assistance is worthwhile for you is determined by the amount of coverage you require and the cost of coverage in your state. 

In WalletHub’s research analysis of 2021’s best roadside assistance providers, AAA came in 14th out of 22 company providers. The most serious flaw is that AAA was given a F by the Better Business Bureau due to a huge number of unresolved customer complaints.

For the ordinary driver, AAA roadside assistance is well worth the money. In case a driver has more than one automobile, an older car, or a car that has frequent mechanical problems, AAA roadside assistance is totally worth as a good investment policy. Also, if a driver plans to use AAA discounts frequently or needs substantial roadside coverage, they can surely consider the policy.

The other benefits of AAA Roadside Assistance include:

Trip planning services such as maps and guides are also available through AAA. 

The additional discounts and privileges are also worth considering, although they will not cover the cost of membership for every driver. Such discounts and privileges offered by AAA include hotel and rental automobile or car discounts, legal defense insurance, free or subsidized passport photographs, and identity theft monitoring.

You can join AAA by filling out an online application on the AAA official website or visiting your local AAA branch in person.

How to File a Complaint with AAA?

In order to file a complaint with AAA, customers can consider any of the following ways:

  • Make a call to AAA customer care: Customers can speak with a customer care representative and report the circumstances of their complaint by calling AAA at 1 (877) 387-8378.
  • Make a formal complaint to Member Experience Department: The Member Experience Department can be reached directly at 800-272-2877. Experienced staff are available to assist you Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time. 
  • Make a formal complaint to Emergency Road Service or Member Services departments:Customers can ask a representative from the Emergency Road Service or Member Services departments to make a complaint on your behalf. Call 800-222-4357 to reach the emergency road service department. Representatives are accessible to help you 24 hours a day, 7 days a week. You can also call 800-922-8228 to reach AAA Member Services. Representatives are available to assist you Monday through Friday, 7 a.m. to 9 p.m. Pacific Time, and Saturday and Sunday, 7 a.m. to 7 p.m. Pacific Time.
  • File a complaint case to your local AAA branch: To make a complaint, speak with a representative at your local AAA branch. 
  • Write a complaint on the company’s website: Customers can contact AAA online via the company’s official website to make a complaint. You will need to enter your ZIP code.
  • Write a complaint online: To find the complaint form for your area, you may file a complaint online by clicking here:  and enter your ZIP code. Then select “Feedback” from the drop-down menu. 
  • Mail a written complaint to AAA: Send a letter to AAA at 1000 AAA Drive, Box 61, Heathrow, FL 32746-5080.
  • Post on social media platforms like Twitter about the company: You can tweet at @AAACares, the company’s official customer support Twitter account, in case you can’t get the company’s attention any other way.

What Do I Need to File a Complaint with AAA?

The things you need to file a complaint with AAA include:

  • Your name, address, and contact number.
  • Your AAA membership number and policy number.
  • The details of your concern or complaint. 
  • Any claim number that is relevant.
  • The name of any specific agent. 

Are there any other ways to File a Complaint Against AAA?

If you do not want to call customer care, post on social media, write on the company’s website, or mail a complaint to AAA, you can choose to register a complaint with the Better Business Bureau or your state’s insurance authority.

Customers can use the Better Business Bureau’s (BBB) online claim submission form to make a complaint against AAA. Customers will be notified if AAA responds or if the Better Business Bureau submits concerns to the company within two days if they do not respond.

Finally, you can leave AAA a review on WalletHub. So, if you’re dissatisfied with any aspect of AAA’s service, you can be assured that you have a number of options for registering a complaint.

How to Submit a Complaint against an AAA member?

If a situation arises where an individual believes an AAA member has engaged in unprofessional conduct or the unskilled practice of architecture or interior design, they can file a complaint with the AAA organization.

The AAA will contact the complainant after receiving a formal complaint to confirm the validity of the information and documents submitted.

You must definitely include a valid phone number and email address while submitting your application. The AAA will give the member your name, a copy of the complaint materials as well as any other supporting documentation for evaluation and response. 

The member will have the right to submit a written response and offer additional documentation after receiving the complaint.

Complaints are reported to the Registrar in writing and should include a clear description of the complaint as well as many supporting documents as possible.

Thus, if you wish to file a complaint or if you have any concerns about the legal complaint and administration process, do feel free to contact AAA at .  

Frequently Asked Questions

How can I cancel my AAA insurance?

The policyholder must contact their agent directly or call customer support at 1-877-387-8378 in order to cancel AAA insurance.

The cancellation can be scheduled for a later date or be made effective right away.

Your name, policy number, and the date you want your insurance to expire are all required.

  • Call 1-877-387-8378 to cancel by phone.
  • Take your name, policy number, and the date you want your coverage to end to your local AAA agent to cancel it in person. 

Note that an AAA policy cannot be cancelled online. In case you have previously paid your premium in full for the coverage period, AAA will reimburse the unused amount of your premium.

Some AAA customers may be charged a cancellation fee, but the business does not provide specifics.

To find out if you’ll be charged the fee, read the fine language of your policy or call your local agent.

It’s vital to note that just because you’re going through significant life changes doesn’t mean you have to cancel your insurance.

For example, if you move or buy a new automobile, you should have AAA update your mailing address and vehicle details.

If you’re cancelling your current policy to switch to a new one, make sure you activate the new one first.

This avoids a coverage gap, which would result in higher rates in the future.

How do I talk to an insurance claims adjuster about a settlement?

To reach an agreement with an insurance claims adjuster, follow these steps:

  • Firstly you must file a claim if you haven’t done it already. 
  • After you have done so deliver a completed proof-of-loss form to your insurer as soon as possible. 
  • Wait for the settlement offer from the insurance adjuster (exact timeframes can vary by state).
  • In case you are not satisfied with the insurance adjuster’s offer, make a counteroffer. 
  • Provide any evidence or documentation that supports your counteroffer to the insurance adjuster. 
  • Reach and final settlement. 
  • Put the final settlement in writing.

In order to make the negotiation process go smoothly, consider documenting your property damage and medical bills as much as possible. The more evidence you have, the more likely it is that your claim will be settled.

In general, settling bodily injury claims tend to be more complicated than settling property damage claims.

It is also important to keep in mind that insurance companies are not always looking out for your best interests. Thus, do not feel forced to accept their first settlement offer, especially if you know you are entitled to more.

In case your negotiations fails, you definitely can consider hiring an attorney to guide you through the process.

However, if you believe the insurer is operating in bad faith, you should contact your state’s insurance regulator.

What makes AAA Auto Insurance so affordable?

AAA Auto Insurance is affordable because it offers a number of discounts that practically everyone can take advantage of, including autopay and paperless discounts.

WalletHub’s inexpensive auto insurance survey placed AAA Auto Insurance at 14th out of more than 40 major insurers.

AAA, on the other hand, solely covers AAA members, mainly because it gives savings for safety inspections and certain safety measures, as well as paying in full in advance.

In addition, AAA Auto Insurance offers discounts for insuring several cars or bundling multiple insurance policies, such as auto and home.

AAA Auto Insurance is very affordable especially for responsible drivers. This is because AAA Auto Insurance offers unique discounts to this group of drivers, such as discounts for defensive drivers, good students, and those who have been covered for a long time.

Even if AAA Auto Insurance is one of the most affordable vehicle insurance providers, the only way to be sure you’ve found the best deal is to compare quotes from other providers.

Your ultimate premium is determined by a number of factors, including your driving record, insurance history, vehicle type, and more, and no two insurance companies may give you the same cost.

For a better response, call 1 (866) 222-4968 to talk with a representative from AAA Auto Insurance. 

What is the price rates of insurance after an accident with AAA? 

AAA insurance price rates rise by an average of 59% following an accident. Although an accident will result in a brief increase in your AAA car insurance premium rates at the time you renew your policy, the added cost will be temporary. Your AAA premium is normally affected by an accident for only 3 to 5 years. 

The amount by which AAA premiums will be raised after an accident is determined by a number of factors, including:

  • Who was at fault?
  • The extent of the damage? 
  • The policyholder’s driving and claims history.

In general, severe or at-fault accidents that result in costly insurance claims, raise the premiums rates more than minor or not-at-fault wrecks. Furthermore, the premium rates rise more for drivers with a history of previous accidents or moving violations.

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